Service Request Ticket - # 42347

Service Request Information

CONTACT Name Neely, Kent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2011 01:17 PM
Department Creative Arts/Theater-Dance Phone 89253
Location Email neelyk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20071006[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell UltraSharp 22in Widescreen Monitor #2208FPW
Serial No. CN0R289D7161883R556S Location PDR

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Apr 14, 2011 04:47 PM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Apr 14, 2011 04:47 PM
I ran malwarebytes but it didn't find anything.
SuperAntispyware and Spybot found hundreds of
spyware. I ended up having to delete his profile.
I backed up his desktop files but he said he saves
everything he needs to the netowrk drive.
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Todor Todorov Apr 14, 2011 02:39 PM
Task reassigned to Todor Todorov.
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Karisa Mueller Apr 14, 2011 01:17 PM
He is available from now until 3, although he has
a meeting at 1:30, but he said you can work on his
computer during that time too.  A Windows
Protection window popped up saying he had viruses
on his computer and he should 'Start Protection'
and he clicked on it.  The window is still there
and won't go away now.  
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