Service Request Ticket

Service Request Information

CONTACT	Name	Blasco, Patricia	Date	Apr 14, 2011 01:54 PM
	Department	The Research Institute	Phone	88783
	Location		Email	blascop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091635 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	CL88KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL88KM1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819, Office Pro Plus 2013 from P0088059 installed as Office Pro Plus 2010 DEC2012 SR#
	Wired NIC	B8:AC:6F:83:64:4F

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 14, 2011 03:30 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Apr 14, 2011 03:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 14, 2011 03:30 PM	Malware issue for firefox	Add Attachment
Brian Berkley	Apr 14, 2011 02:29 PM	updated firefox and java	Add Attachment
Karisa Mueller	Apr 14, 2011 01:55 PM	She is available today until 5, not here at all tomorrow, and available again on Monday.	Add Attachment
Karisa Mueller	Apr 14, 2011 01:54 PM	There is a website she needs to regularly check because she is an associate editor. In the last 2 weeks when she goes to the page it won't load. She doesn't receive an error message, but it continually keeps trying to load. She is using Firefox. It is not an issue on the other end because she has asked them, and their website is not experiencing any problems, also, she can access the webpage without any problems from her home computer. Her computer is W#20091635. She is requesting someone to come and have a look.	Add Attachment