Service Request Ticket - # 42351

Service Request Information

CONTACT Name Winslow, Niki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2011 02:17 PM
Department Natural Science Division Phone 88206
Location Email winslon@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
A/V equipment Edit WOU # 20030414[Edit Inv] (opens in a new window) Bldg/Room NS 104
Service Tag CN58S31 Description 3200MP Projector
Serial No. CN58S31 Location Natural Science Dept
TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Apr 29, 2011 01:06 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Tricia Flaherty Apr 29, 2011 01:06 PM 
picked up by Natural science office Wednesday 
April 27
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Tricia Flaherty Apr 26, 2011 12:47 PM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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Tricia Flaherty Apr 26, 2011 12:47 PM 
****This is an email****
Hello Niki,

The cable that was ordered for the NS Dept
projector(Dell 3200MP) W#20030414[Edit Inv], has arrived and
the cable and box with projector can be picked up
from UCS main Office ITC009.  It is listed under
service request 42351 and has an invoice to be
signed and invoice copy for your records.

Tricia Flaherty
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Tricia Flaherty Apr 26, 2011 12:29 PM 
received new cable and it is ready to be picked
up, has invoice and projector in box on counter in
front of my desk.
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Tricia Flaherty Apr 14, 2011 03:24 PM 
Status changed from (1) Pending to (3) Order in Process
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Tricia Flaherty Apr 14, 2011 03:19 PM 
****This is an email****
Hello Niki,

A projector that was not working properly was 
brought over to UCS this afternoon and Nathan 
took a look at it and determined it had a bad 
projector to VGA cable.  to get a new cable to 
replace the bad one is going to cost approximately
 $6.00.  If you would like us to get one ordered 
I just need the appropriate index code to charge 
it to.  Let me know what you decide.

Tricia Flaherty


Type 	Price Request
Order # 	5610
	
Contact: 	Tricia Flaherty
Department: 	Computing Services
Phone: 	88904
Email: 	flahert@wou.edu

1. 	MonoPrice 6ft 28AWG VGA & USB (A Type) to 
M1-D (P&D) Cable - Black Monoprice Part#3036    
	PC   Quantity 1    Estimated Price $6   
Actual Price $0    Total Price $0

	Mfg Monoprice Part#3036   WOU Number 
20030414[Edit Inv]   Index Code none   Activity Code 0   
Grant Number 0   Location NS Dept Projector   PO 
Number


	Sub-Total   $ 	.00

	S/H   $ 	.00

	Total   $ 	.00
How much have you budgeted for this order? 	$ 
10.00
Other information we should know about this 
order. 	Cable is for replacement of bad cable on 
Dell Projector W#20030414[Edit Inv] for NS dept. SR#42351 
Cable is on backorder to 4-15-2011
What is the priority of this item? 	Time Money
What type of request is this? 	Price Request

	
Tricia Flaherty 
Information Technology Consultant
University Computing Services
Western Oregon University
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Teresa Hutchinson Apr 14, 2011 02:52 PM 
Task reassigned to Tricia Flaherty.
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Teresa Hutchinson Apr 14, 2011 02:52 PM 
Checked it out and it's the cable that is bad.  
Tricia working on ordering a new one.
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Teresa Hutchinson Apr 14, 2011 02:17 PM 
Niki had someone drop off a projector 
(W#20030414) and two cables and she asked us to 
check them out because it's not working well and 
not sure if it's the projector or the cables.  
The box is on Teresa's desk.
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