Service Request Ticket

Service Request Information

CONTACT	Name	Marvin, Roxanna	Date	Apr 14, 2011 05:55 PM
	Department	The Research Institute	Phone	88838
	Location		Email	marvinr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070501 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 20in, 2.0GHz Intel Core 2 Duo #Z0E2
	Serial No.	SW87451ZEX87	Location	PDR
	CPU	Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)
	OS	Unknown	Software	iLife08(iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand,Front Row, Photo Booth), Windows XP PRO license from P0069092, Corel Draw Graphics Suite X4 from P0072227, Adobe eLearning Suite2 WIN license from P0079318(80/20 share with laptop W#?), MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007, MS Office 2011 MAC std from P0084052
	Wired NIC	00:1B:63:B5:5E:67
	Wireless NIC	00:1D:4F:FA:3E:A2
	Bluetooth NIC	00:1D:4F:A4:8C:47

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Apr 26, 2011 09:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 26, 2011 09:30 AM	Installed on both iMac and laptop. I also installed MS Office 2007 on her iMac (WIN)	Add Attachment
Todor Todorov	Apr 25, 2011 09:30 AM	Called and scheduled for 2pm today	Add Attachment
Todor Todorov	Apr 25, 2011 09:29 AM	Task reassigned to Todor Todorov.	Add Attachment
Gabriel Thrash	Apr 21, 2011 08:40 AM	She said today isn't good because they are doing grant proposals, but Monday after 10am should be fine.	Add Attachment
Teresa Hutchinson	Apr 19, 2011 10:28 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Apr 19, 2011 10:28 AM	Roxanna emailed about the status of this, would like asap.	Add Attachment
Tricia Flaherty	Apr 14, 2011 05:55 PM	I have a disk media(NOT on T:DRIVE) on my bulletin board with the invocie copy. She is also due to get Office on the Windows side of her iMac updated to Office Pro Plus 2007(P0079318 order#5527) She wants you to schedule the laptop install with her as she needs to bring it to campus(not sure if it is personal or WOU laptop as it was not indicated on the order)	Add Attachment