Service Request Ticket - # 42366

Service Request Information

CONTACT Name Morgan, Becka   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 15, 2011 10:14 AM
Department Computer Science Division Phone 88964
Location Email morganb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040109[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.8GHz
Serial No. 5hd8h51 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software

Wired NIC 00:11:11:18:46:BF

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Apr 20, 2011 02:52 PM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Apr 20, 2011 02:52 PM 
Hey Rebecca-

I put in your temp machine. I copied over your old
docs. If you see you don't have something please
let me know. I put BlueJ on there and also Adobe
Creative Suite.


Thanks,

Nathan Higginbotham
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Nathan Higginbotham Apr 20, 2011 12:07 PM 
I tried to copy her docs over but it didn't work.
Having to use a live cd
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Nathan Higginbotham Apr 18, 2011 10:46 AM 
Task reassigned to Nathan Higginbotham.
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Teresa Hutchinson Apr 18, 2011 07:34 AM 
****This is an outgoing email****
Hi Rebecca,

We were just emailing you regarding a service 
request that we have for you. (#42366)

Non-functional computer.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Apr 15, 2011 11:05 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Apr 15, 2011 10:14 AM 
Becka Morgans computer is non functional. He
computer is took 17 min from the time that she
restarted her computer tell she was on the web
browser. Rob went and took a look at the computer.
Trica suggests that we put a temp computer in her
office until her new GFA arrives.
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