Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Apr 17, 2011 05:53 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090132 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFL9CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:46:82

TECHS	Submitted by	Ashley Sutton	Contact	asutton09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Apr 19, 2011 10:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Apr 19, 2011 10:15 AM	reimaged box and took it back.	Add Attachment
Nathan Higginbotham	Apr 18, 2011 12:28 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Nathan Higginbotham	Apr 18, 2011 10:09 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	Apr 18, 2011 08:29 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Ashley Sutton	Apr 17, 2011 05:54 PM	Sorry, I took the wrong wou #. The correct one is: 20090132	Add Attachment
Ashley Sutton	Apr 17, 2011 05:53 PM	Computer F4 wou# 20090193 will not boot properly. There is a blue screen with a lot of text. Part of the message is: A problem has been detected and windows has been shut down to prevent damage to your computer. REGISTRY_ERROR I have restarted the computer and it seemed like it worked, but when I tried to log on, the same blue screen and message came back up.	Add Attachment