Service Request Ticket - # 42377

Service Request Information

CONTACT Name Diehm, Deborah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2011 07:40 AM
Department VP Student Affairs Phone 88423
Location Email diehmd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080599[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 6C23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545

Wired NIC 00:21:70:48:B5:FF

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact todorovt@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Apr 21, 2011 09:30 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Apr 21, 2011 09:30 AM 
I updated her firefox and add-ons and there's no
problem now
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Todor Todorov Apr 18, 2011 12:26 PM 
left her a VM asking for available time
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Todor Todorov Apr 18, 2011 09:53 AM 
Task reassigned to Todor Todorov.
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Teresa Hutchinson Apr 18, 2011 07:42 AM 
She has tried re-starting her machine 3 times and 
it didn't help fix the problem at all.
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Teresa Hutchinson Apr 18, 2011 07:41 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Apr 18, 2011 07:40 AM 
Not letting her print from Wolf Web.  Did a test 
in Word and that worked okay. But won't work in 
Bi-Query (data warehouse).  Seems to be a pop 
blocker issue maybe.  Just started happening.
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