Service Request Ticket - # 42393

Service Request Ticket - # 42393

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Service Request Information

CONTACT	Name	Silver, Mike	Date	Apr 18, 2011 03:44 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	silverm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091005 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	4VCBRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VCBRL1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:AA

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 03, 2011 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 03, 2011 04:30 PM	reimaged and delivered back to Public Safety	Add Attachment
Karisa Mueller	May 03, 2011 11:36 AM	She called back and said you can get the computer now.	Add Attachment
Todor Todorov	May 03, 2011 11:07 AM	Called Nancy to see if the computer is in use and if I can go take it for reimaging. She said she was going to call us back.	Add Attachment
Teresa Hutchinson	May 02, 2011 04:00 PM	He is available now.	Add Attachment
Teresa Hutchinson	May 02, 2011 03:55 PM	Mike Silver called to say that it's still happening and still a problem.	Add Attachment
Todor Todorov	Apr 25, 2011 04:58 PM	W#20091017 needs to be reimaged. It had some kind of a profile-based malware that's cleaned up now, but it has left some corrupted files and settings	Add Attachment
Todor Todorov	Apr 25, 2011 09:38 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Apr 25, 2011 09:38 AM	Today at 4pm is the best time. He will be gone for a few days after today.	Add Attachment
Teresa Hutchinson	Apr 22, 2011 09:02 AM	**This is an outgoing email** Hi Mike, We were just emailing you regarding a service request that we have for you. (#42393) The only drive you can access is the H: on the squad room computers--he needs I: Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Brian Berkley	Apr 19, 2011 10:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Apr 19, 2011 10:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Apr 19, 2011 10:54 AM	PS91017OFFICER and PS91005OFFICERS do not respond to WMI management control yet both are pingable, likely a system issue preventing GPO's from running	Add Attachment
Brian Berkley	Apr 18, 2011 03:53 PM	Task reassigned to Brian Berkley.	Add Attachment
Karisa Mueller	Apr 18, 2011 03:44 PM	His drives are not working on this computer except for the H:. For the last 3 months, he has had to type in the path to access his H:. There are 2 different computers this is happening on up in the squad room: W#20091005, and W#20091017.	Add Attachment