Service Request Ticket

Service Request Information

CONTACT	Name	Hardenbrook, Eldon	Date	Apr 19, 2011 08:58 AM
	Department	University Computing Solutions	Phone	88077
	Location		Email	hardenbe@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100045 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
	Serial No.	D7NKMM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0076388, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	B8:AC:6F:A9:AF:59

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Apr 25, 2011 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Apr 25, 2011 10:31 AM	I called him and informed him that I've updated Adobe and that I've tested it successfully.	Add Attachment
Todor Todorov	Apr 25, 2011 10:02 AM	I updated Adobe Reader (10.2) and I tested it opening pdf's through IE, Firefox and standalone from 2 different accounts. Everything worked fine (I was able to open more than 2 pdf's at a time)	Add Attachment
Todor Todorov	Apr 25, 2011 10:00 AM	Task reassigned to Todor Todorov.	Add Attachment
Gabriel Thrash	Apr 21, 2011 08:45 AM	free today from 11-1230	Add Attachment
Karisa Mueller	Apr 19, 2011 08:58 AM	He said that he teaches class in there in an hour, (10am) and there are some issues he has had with the instructor station computer and smart classroom equipment. One of the problems is that he cannot open more than 1 pdf at a time. He would like someone to go have a look before his class. That computer is W#20100045.	Add Attachment