Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Apr 19, 2011 09:04 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090475 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV405270	Location	PDR
	Model	8860/DN	Hostname	psychlab.wou.edu
	Notes	IP: 140.211.116.123	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:AE:CE:31

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 21, 2011 02:34 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Apr 21, 2011 02:34 PM	We worked on the printer and it is up and running now.	Add Attachment
Adam Wehner	Apr 20, 2011 11:18 AM	They are going to be out today between 1 and 2 to work on the printer.	Add Attachment
Adam Wehner	Apr 20, 2011 11:10 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Apr 20, 2011 11:10 AM	I have a call into Cascade for this.	Add Attachment
Lance Jewett	Apr 19, 2011 04:16 PM	Task reassigned to Adam Wehner.	Add Attachment
Lance Jewett	Apr 19, 2011 04:16 PM	Adam is calling it in for repair	Add Attachment
Nicole Crane	Apr 19, 2011 09:04 AM	Printer on the right side is saying it needs a "cleaning sheet". It is also making a grinding noise when i close it and it is trying to print. In APSC lab	Add Attachment