Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Apr 19, 2011 03:28 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100764 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BW1Q3Q1	Description	Dell Latitude E6510, 4.0GB,DDR2-1333MHz SDRAM
	Serial No.	BW1Q3Q1	Location	PDR
	CPU	Intel Core i7-740QM Quad Core(1.73GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0079318 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:44:05:00
	Wireless NIC	18:3D:A2:10:05:A8
	Bluetooth NIC	1C:65:9D:F6:3A:F8

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	May 10, 2011 09:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	May 10, 2011 09:16 AM	went over and set the laptops up in the locker room with Nathan Sauer.	Add Attachment
Gabriel Thrash	May 09, 2011 10:42 AM	have finished imaging the laptops, just need to give them to Nathan Sauer	Add Attachment
Gabriel Thrash	May 04, 2011 11:26 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Tyler Bell	Apr 20, 2011 01:45 PM	Brian Witt is putting the E6510 drivers on the boot usb.	Add Attachment
Karisa Mueller	Apr 19, 2011 03:28 PM	The three laptops are W#20100764, W#20100765, and W#20100766. They need the new Dell Latitude E6510 image that Richard recently created. They will be in their laptop bags setting on the counter by Tricia's desk with setup forms. Nathan will do the setup on these machines.	Add Attachment