Service Request Ticket

Service Request Information

CONTACT	Name	Richards, Marlene	Date	Apr 20, 2011 08:46 AM
	Department	The Research Institute	Phone	88817
	Location		Email	richarm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091155 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	J59WRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 license downgraded to 2007 from P0075007; Camtasia Studio V8.5 WIN from VISA2015004714
	Wired NIC	B8:AC:6F:7D:8D:AE

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Apr 21, 2011 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Apr 21, 2011 04:38 PM	They are alllll set!	Add Attachment
Brian Witt	Apr 21, 2011 08:44 AM	12:30pm today I will stop by and finish things up	Add Attachment
Brian Witt	Apr 20, 2011 05:55 PM	Got most everyone started. Finishing up tomorrow.	Add Attachment
Brian Berkley	Apr 20, 2011 10:36 AM	Task reassigned to Brian Witt.	Add Attachment
Joshua Johnson	Apr 20, 2011 08:57 AM	There are 3-4 people that need to do the transfer. They were wondering if there is any way that someone would be able to help them all out today. if not then they will not be back into the office until Tuesday 4/26. She would also like to make sure that everyone is accessing the shared calender	Add Attachment
Joshua Johnson	Apr 20, 2011 08:47 AM	available today and Friday afternoon	Add Attachment
Joshua Johnson	Apr 20, 2011 08:46 AM	Marlene would have help with the google transfer and to see what is happening with her calender. she is not able to user her central calender that she has now. 88817 ED 237 richarm@wou.edu	Add Attachment