Service Request Ticket

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Service Request Information

CONTACT	Name	Grammer, Julie	Date	Apr 20, 2011 08:48 AM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081000 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 2.66HGz, 3M, 1066MHz FSB
	Serial No.	DW16TJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	bundled with Roxio Creator Dell Edition, MS Windows Vista Bus installed as WIN XP Pro, Microsoft Office Pro Plus 2007 from P0070326
	Wired NIC	00:24:E8:0D:9D:D9

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	rbalsley10@wou.edu	88654

Tracking

Entered by	Date	Memo
Robert Balsley			Email Public
Entered by	Date	Memo
Robert Balsley	May 04, 2011 08:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robert Balsley	May 04, 2011 08:36 AM	The computer has been delivered to NS017.	Add Attachment
Lance Jewett	May 02, 2011 04:05 PM	Task reassigned to Robert Balsley.	Add Attachment
Lance Jewett	May 02, 2011 04:05 PM	The rooms are only open in the morning. Please deliver this one and set it back up.	Add Attachment
Robert Balsley	Apr 29, 2011 09:53 AM	Updated Windows and all software. Reinstalled Google Earth to the latest version.	Add Attachment
Lance Jewett	Apr 25, 2011 04:05 PM	Reimaged it and updating everything	Add Attachment
Lance Jewett	Apr 25, 2011 04:02 PM	Task reassigned to Lance Jewett.	Add Attachment
Robert Balsley	Apr 25, 2011 10:59 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	Apr 25, 2011 10:59 AM	updated all the applications but broke the CD Key :-(.	Add Attachment
Robert Balsley	Apr 25, 2011 08:53 AM	Task reassigned to Robert Balsley.	Add Attachment
Nathan Higginbotham	Apr 22, 2011 03:33 PM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Apr 22, 2011 03:33 PM	This one is on my desk	Add Attachment
Nathan Higginbotham	Apr 20, 2011 03:57 PM	imaging this machine. It did not boot.	Add Attachment
Nathan Higginbotham	Apr 20, 2011 03:24 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Apr 20, 2011 03:24 PM		Add Attachment
Brian Berkley	Apr 20, 2011 12:12 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tyler Bell	Apr 20, 2011 10:30 AM	Room available from 3-3:45 today.	Add Attachment
Teresa Hutchinson	Apr 20, 2011 08:48 AM	The computer hasn't really worked all year. Won't turn on and when trying it just goes to black screen and never ever a login page.	Add Attachment