Service Request Ticket - # 42425

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2011 09:41 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080292[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. TH83V5Z01S Location PDR

Model C8164A#A2L Hostname optics.wou.edu
Notes duplexing, 2nd 250 sheet tray Ink/Toner Refill

Wired NIC 00:1B:78:E9:86:3C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 26, 2011 08:42 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 26, 2011 08:42 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 26, 2011 08:42 AM 
****This is an email****

Teresa,

It might have healed itself. :>) So please cancel 
this request. I will let
you know if we have any further problems. Happy 
Tuesday

Angie
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Teresa Hutchinson Apr 26, 2011 08:21 AM 
****This is an outgoing email****
Hi Angie,

Good morning!

We were just emailing you regarding a service 
request that we have for you. (#42425)

Printer W#20080292[Edit Inv] is showing 'service stall' 
message.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Teresa Hutchinson Apr 20, 2011 09:41 AM 
****This is an email****

Good Morning,

 

Our color printer is having some problems. It 
says ¿service stall¿ when we try to print to it. 
If we press resume it prints sometimes and 
sometimes it doesn¿t print and we lose the print 
job. The number for it is 20080292[Edit Inv]. Thanks!

 

Angie Barry

Office Coordinator

Werner University Center

503.838.8064 phone

503.838.8427 fax
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