Service Request Ticket - # 42431

Service Request Information

CONTACT Name Tolley, LaRon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2011 01:06 PM
Department Admissions Office Phone 88697
Location Email tolleyl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090297[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN4CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:34:D0:C8

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 20, 2011 01:07 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 20, 2011 01:07 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Apr 20, 2011 01:07 PM 
Nevermind, I walked him through Remote Desktop.  
It worked.
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Teresa Hutchinson Apr 20, 2011 01:06 PM 
LaRon can't connect to the terminal servers.  
Just started happening today.
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