Service Request Ticket - # 42432

Service Request Ticket - # 42432

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Beebe, Judy	Date	Apr 20, 2011 01:07 PM
	Department	Business/Economics Division	Phone	88799
	Location		Email	beebej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20090994 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell 22inch P2210 Professional Widescreen Monitor
	Serial No.	CN0U828K74445042345S	Location	PDR

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Sep 30, 2011 11:55 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Sep 30, 2011 11:55 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Sep 30, 2011 11:55 AM	**This is an email** I think this is resolved...why don't we close it and if this happens again I will call. Judy	Add Attachment
Teresa Hutchinson	Sep 30, 2011 08:31 AM	**This is an outgoing email** Hi Judy, We were just following up with you regarding a service request that we have for you. (#42432) Description: Trying to update website on the P drive. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Jul 27, 2011 04:42 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Brian Berkley	May 16, 2011 09:50 AM	**This is an email** Judy, If you right click on the My Documents folder and select properties, what does it say? If it is just H: without a \ please add the \ and click OK or apply. You can safely ignore any error. If it says something else, change it to H:\ and be sure to click NO when asked to Move. Thanks,	Add Attachment
Brian Berkley	Apr 25, 2011 09:29 AM	**This is an email** No, I still cannot access that file. Judy	Add Attachment
Ron Swartzendruber	Apr 20, 2011 02:19 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Ron Swartzendruber	Apr 20, 2011 02:19 PM	This is very strange. If she deletes a file from her office, she can re-upload it and it's fine from then on. But until that point, she can't even open it for reading. However it is still visible on the web. Also, files created before January 2011 and since March are just fine; it is only files in that window which are acting up. Via Unix, all her permissions look normal, and I even reset them all just in case; no change. This will take some research. However, she does have a workaround, so she is content for now.	Add Attachment
Teresa Hutchinson	Apr 20, 2011 01:22 PM	Changed to lower priority but still issue of access to files on her personal website. She just needs to access her own website. She can from home but not from campus.	Add Attachment
Teresa Hutchinson	Apr 20, 2011 01:21 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Brian Berkley	Apr 20, 2011 01:17 PM	**This is an email** Judy, Please try again to access that file as I have run a script that resets the file permissions to their correct settings against your h and p drives. Thanks,	Add Attachment
Jackie Digmann	Apr 20, 2011 01:08 PM	She doesnt have problems doing this from her home computer, and she would like to find out how she can do this now from her work computer.	Add Attachment
Jackie Digmann	Apr 20, 2011 01:07 PM	She is trying to update her website and she is trying to update the schedule. It is telling her she needs administrator access, access is denied. The file she is trying to open is an HTM file called 319 schedule, it is an HTML document. She needs this fixed and updated asap! its for a midterm review. she is on her office computer 20090994. Contact at 88799 and leave a message if there is no answer.	Add Attachment