Service Request Ticket - # 42438

Service Request Information

CONTACT Name Plec, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 20, 2011 03:57 PM
Department Humanities Division Phone 88819
Location Email plece@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060215[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 6P2CVB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A4:C8:B1

TECHS Submitted by Jackie Digmann Contact jdigmann07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 03, 2011 04:05 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 03, 2011 04:05 PM 
reinstalled sound drivers, upgraded adobe reader,
installed sophos
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Brian Berkley May 02, 2011 02:36 PM 
****This is an email****
Emily,

I got your message, but was busy all day with a
nasty virus problem for someone, and have to leave
in a few minutes for an appointment.

I will contact you tomorrow.

Thanks,
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Brian Berkley Apr 29, 2011 09:09 AM 
Left VM
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Brian Berkley Apr 29, 2011 08:45 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Apr 26, 2011 08:20 AM 
****This is an outgoing email****
Hi Emily,

We were just emailing you regarding a service 
request that we have for you. (#42438)

Office computer is not giving her any sound 
except a clicking.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks!
Teresa
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Public
Jackie Digmann Apr 20, 2011 03:58 PM 
Contact at 88819 and you can leave a message if
there is no answer.
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Jackie Digmann Apr 20, 2011 03:57 PM 
The sound on her computer went out late last week.
She has tried all the obvious solutions to this
problem, and says nothing has worked.

Computer is 20060215[Edit Inv]
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