Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Apr 20, 2011 04:39 PM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080293 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY126679	Location	PDR
	Model	CB516A	Hostname	wuclab.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, maintenance repair with HP LJ P4515 Maint Kit from P0080195 5-2011 SR42487, LaserJet P4515 fuser maint. replacement from P0085129 5-2012 SR47080, LJ P4515X Maint Kit for Maint repair SR49266 from P0088748 IP: 140.211.118.46	Ink/Toner Refill	HP 64A or HP 64X
	Wired NIC	00:1F:29:24:A4:76

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Brian Berkley	May 06, 2011 09:23 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	May 06, 2011 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 06, 2011 09:23 AM	adam installed it yesterday	Add Attachment
Teresa Hutchinson	Apr 21, 2011 08:58 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Apr 21, 2011 08:58 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Apr 21, 2011 08:58 AM	This is an HP printer and the lab attendant's can't replace these, only with the Xerox. I talked to Angie Barry and she said it does need an HP maintenance kit.	Add Attachment
Katelyn Matthai	Apr 20, 2011 05:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katelyn Matthai	Apr 20, 2011 05:13 PM	A new maintenance kit was delivered to the WUC	Add Attachment
Jackie Digmann	Apr 20, 2011 04:39 PM	**This is an email** Greetings, Now the other printer 2008 0293 says ¿replace maintenance kit¿ Angie Barry	Add Attachment