Service Request Ticket

Service Request Information

CONTACT	Name	Whitley, Bill	Date	Apr 21, 2011 10:42 AM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	whitleyb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AQ5PK	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2008 from P0075359, upgrade to Mountian Lion from P0087090, Logic Pro X from Music Licenses P0095256
	Wired NIC	34:15:9E:36:C6:DE
	Wireless NIC	D8:30:62:58:5D:71
	Bluetooth NIC	7C:6D:62:A2:32:D4

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 03, 2011 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 02, 2011 10:51 AM	I left a message with the Music Department to get a hold of Bill. I've also gone to SH 106 and APSC 233A several times to look for him but those rooms were always locked.	Add Attachment
Todor Todorov	Apr 25, 2011 03:52 PM	**This is an email** Hello Bill, this is Todor with UCS emailing you about setting up admin rights for you on the computer in APSC 233A (20091465). Please give us a time and a day when this room will be open so that one of us can go in and access the machine. Thank you,	Add Attachment
Todor Todorov	Apr 25, 2011 10:13 AM	Task reassigned to Todor Todorov.	Add Attachment
Nicole Crane	Apr 21, 2011 10:42 AM	He needs to install "Practica Musica" it is downloaded from online but he needs admin rights to do it. Computer is in APS 233 A Contact him to set up a time.	Add Attachment