Service Request Ticket

Service Request Information

CONTACT	Name	Timken, Gay	Date	Apr 21, 2011 01:12 PM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090792 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	QP0061EM5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:DD:61:6E
	Wireless NIC	D4:9A:20:5D:94:98
	Bluetooth NIC	64:B9:E8:E5:A4:B8

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 10, 2011 09:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 10, 2011 09:48 AM	I helped her import her videos to iMovie	Add Attachment
Todor Todorov	May 05, 2011 11:17 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	May 05, 2011 11:17 AM	Left her a VM asking for availability	Add Attachment
Joshua Johnson	May 03, 2011 04:47 PM	called and was wondering what the status was on this task and if she could get some help with downloading the videos.	Add Attachment
Teresa Hutchinson	Apr 26, 2011 04:18 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Tyler Bell	Apr 25, 2011 11:33 AM	Task reassigned to UCS Tech.	Add Attachment
Tyler Bell	Apr 25, 2011 11:33 AM	She is available around 12:40 on Tuesday. The issue is most likely the video format.	Add Attachment
Tyler Bell	Apr 25, 2011 10:24 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Tyler Bell	Apr 25, 2011 10:20 AM	Task reassigned to Tyler Bell.	Add Attachment
Karisa Mueller	Apr 21, 2011 01:12 PM	She recently got a Flip video camera, and is working on putting her videos into a movie using iMovie on her Mac in her office (W#20090792). She is able to import the movie from the Flip onto her computer but is unable to get it into the iMovie program. She spoke with Scott Carter and he referred her to us.	Add Attachment