Service Request Ticket - # 42464

Service Request Information

CONTACT Name Wolfe, Gail   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 22, 2011 10:11 AM
Department Financial Aid Phone 88682
Location Email wolfeg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080594[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. HD23TH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642

Wired NIC 00:21:70:48:B5:58

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 06, 2011 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 06, 2011 01:08 PM 
****This is an email****
Brian,
We have not had time to upgrade any more of our
computers.  You can close this service request, if
you wish.  When we upgrade the rest of the
machines I will contact you if we have any
problems and open another service request, if needed.
Thanks so much.
Gail
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Brian Berkley May 06, 2011 12:58 PM 
Gail,

I just wanted to touch base regarding the Office
2007 migration.

Please let me know how things are going, and if
you require any assistance.

Thanks,
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Brian Berkley Apr 29, 2011 04:42 PM 
A couple in the office have run the upgrade and it
went fine.  We will be upgrading the rest of our
machines in the next week or so.  Seems it is
something we can do ourselves but will be calling
you if we run in to a glitch.
Thanks so much for the info.
Gail
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Brian Berkley Apr 29, 2011 09:49 AM 
****This is an email****
Gail,

I just wanted to touch base regarding the Office
2007 upgrade.

Has anyone done this yet?  Is anyone requiring
assistance with the upgrade?

Thanks,
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Brian Berkley Apr 26, 2011 10:20 AM 
****This is an email****
Brian,
Thanks for the info.  We will give it a try.
Gail
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Brian Berkley Apr 25, 2011 05:17 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 25, 2011 05:17 PM 
****This is an email****
Gail,

Upgrading to Office 2007 is a relatively simple
process.  Faculty and Staff with local
administrative rights can simply go to Start, Run
and type: \\plowking.wou.edu\office2k7\setup.exe
and click OK or hit enter.

The system will upgrade existing versions of
Office 2003 to Office 2007.

This can be done at any time, like for example,
when you prepare to leave for the day, and when
you come in the next day, you can acknowledge the
upgrade has finished, and restart the computer.

Please let me know if you and your staff would
like to try it this way, and to contact me with
any problems.

Thanks,
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Brian Berkley Apr 25, 2011 11:21 AM 
This is self-serve.

Start, Run and type:
\\plowking.wou.edu\office2k7\setup.exe

Click OK or hit enter on the keyboard.

When it is done upgrading, it will reboot once the
end-user acknowledges that setup is complete.
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Tricia Flaherty Apr 22, 2011 10:19 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Apr 22, 2011 10:18 AM 
Gail Wolfe indicates that there maybe time 
periods where this CAN NOT be done since they run 
critical "processes" MWF mornings.  The two 
laptops indicate only 2007 install so I am not 
sure if the have 2003 or they just assume they 
do, so please check all stations and make sure 
old 2003 copies are gone
I will be editing the records of these stations 
to indicate the curent version installed
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Tricia Flaherty Apr 22, 2011 10:11 AM 
Wou #	Serial #	Equipment Type
Description	
Department	Building  Room	
Location
**************************************	
20090726	4TG1JL1	Laptop	
Dell Latitude E6500,2.80GHz,6M,1066MHz FSB 
Financial Aid	AD	307	
General Fin Aid Office laptop
	
20091445	6J2G0M1	Laptop	
Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Financial Aid	AD	308	
Financial Aid Office
	
20080586	HC23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	308A	
Katie Jameson - Scholarship Officer
	
20080587	4H23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Financial Aid	AD	307	
DeAnne Ainsworth- Student Records Specialist
	
20080588	4G23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Financial Aid	AD	310	
Donna Fossum - Director/Instructor
	
20080589	HF23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	310	
Susan Kozisek FinAid Puvblic Service Rep.
	
20080590	7G23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	308D	
Empty Office	
20080591	BG23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	308B backroom	
temp
	
20080592	FG23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Financial Aid	AD	308B	
Audrey Warkentin - Loan Processor
	
20080593	6D23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	308C	
Ryan West - Assoc. Director
	
20080594	HD23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	308E	
Gail Wolfe - Office Manager
	
20080595	2G23TH1	Computer	
Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB 
Financial Aid	AD	307	
Student WorkStation
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