Service Request Ticket

Service Request Information

CONTACT	Name	Thompson, Sue	Date	Apr 25, 2011 09:34 AM
	Department	College of Education	Phone	88828
	Location		Email	thompss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091022 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VHFRL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 - DBANNED MACHINE DROPPED OFF TO CS DEPT
	Wired NIC	B8:AC:6F:7D:2E:60

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 17, 2011 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 17, 2011 01:59 PM	I put a new fan in her machine and she is up and running.	Add Attachment
Teresa Hutchinson	Apr 28, 2011 12:34 PM	**This is an email** Thanks, Someone came over yesterday and wasn't sure what was going on they recommended Adam come and take a look. When I started up today the same alert came up warning rear fan failure. Sue	Add Attachment
Teresa Hutchinson	Apr 28, 2011 08:07 AM	**This is an outgoing email** Hi Sue, We were just emailing you regarding a service request that we have for you. (#42479) Rear fan failure error message. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Apr 25, 2011 09:34 AM	got a rear fan failure message when she turned on her computer. There was a message to hit F1 to continue and I talked to Brian and he said to hit F1. 88828 thompss@wou.edu ed201D	Add Attachment