Service Request Ticket - # 42481

Service Request Information

CONTACT Name Aldrich, Patrick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2011 09:45 AM
Department The Research Institute Phone 89202
Location Email aldrichp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090757[Edit Inv] (opens in a new window) Bldg/Room NS 021
Service Tag 5MLZTL1 Description Dell OptiPlex 960 minitower, 3.0GHz,6M,1333MHz FSB
Serial No. 5MLZTL1 Location Pat Aldrich NS - Forensic Grant

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software WIN 7 Pro, RoxioCreator DellEdition 10.3 & CyberlinkPowerDVD 8.3 bundled with PC, MicrosoftOffice PRO Plus 2007 Win from P0073528,PhotoShop Extended CS4 Win P0073528, ExeterSoftware-NTSYSpc, Numerical Taxonomy System(NS has Media) VISA2009001203, Adobe DrmwvrCS4WIN P0074209 transferred to 20090758 March2012 SR46675, R2V_AdvRastertoVector from P0076273, XTools Pro 7.x from VISA2010002394, Acrobat Pro10 WIN P0079888, Endnote X4 WIN from P0080020, SigmaPlot v12 VISA2010002473

Wired NIC 00:26:B9:80:1D:55

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 29, 2011 10:01 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 29, 2011 10:01 AM 
****This is an email****
Thanks Brian. It looks like they downloaded and
installed correctly.
pat
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Brian Berkley Apr 29, 2011 09:47 AM 
****This is an email****
Patrick,

Acrobat 10 Pro slipstreamed installer located at:

\\plowking.wou.edu\acropro10\setup.exe

Go to Start, Run and type that path and click OK
or hit enter.

It is patched to 10.0.3 and applies custom
transform with product key.

It is a minimal interface installation that
suppresses reboot, and accept EULA, and remove
previous versions of Acrobat.

Let me know if you have any problems.  Only you
have access to that share, but anyone using the 2
computers can use the program, the share is just
for the distribution/installation source.

Thanks,
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Brian Berkley Apr 29, 2011 09:33 AM 
Task reassigned to Brian Berkley.
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Tricia Flaherty Apr 27, 2011 11:21 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Apr 27, 2011 11:21 AM 
This is for two stations W#20090757[Edit Inv] and 
W#20090759[Edit Inv] NS 021
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Tricia Flaherty Apr 26, 2011 03:27 PM 
this are now on t: drive 
Adobe Acrobat/Acrobat10Pro/Acorbat10 WIN
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Tricia Flaherty Apr 26, 2011 02:37 PM 
****This is an email****
Hello Patrick,

I received an email regarding a service request 
that was created asking to get Acrobat Pro 
installed from order#5582.   The order has two 
licenses on it but only one W# indicated
(20090757).  If you can give me the second W# 
that will need to get Acrobat Pro, EndNoteX4 and 
SigmaPlot 12.

Also I have only received Acrobat Pro so far, but 
will send a tech to install the Acrobat licenses 
ahead of the arrival of the other two titles.

Tricia Flaherty
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Brian Berkley Apr 25, 2011 01:53 PM 
Task reassigned to Tricia Flaherty.
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Joshua Johnson Apr 25, 2011 09:45 AM 
I reviewed an order that I placed and I see that
Adobe pro has been received. Could we get that
installed on our computers as soon as possible.
This under purchase order # #5582.
Thank you,
Pat

-- 
Patrick Aldrich
Fingerprint Analysis Characterization Team 
Western Oregon University 
Monmouth, OR 97361 
(503) 838-9498
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