Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Apr 25, 2011 11:49 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080293 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet P4515X Printer #CB516A#ABA
	Serial No.	CNDY126679	Location	PDR
	Model	CB516A	Hostname	wuclab.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, maintenance repair with HP LJ P4515 Maint Kit from P0080195 5-2011 SR42487, LaserJet P4515 fuser maint. replacement from P0085129 5-2012 SR47080, LJ P4515X Maint Kit for Maint repair SR49266 from P0088748 IP: 140.211.118.46	Ink/Toner Refill	HP 64A or HP 64X
	Wired NIC	00:1F:29:24:A4:76

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 06, 2011 09:24 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	May 06, 2011 09:24 AM	The printer is up and running with a new maintenance kit.	Add Attachment
Teresa Hutchinson	Apr 28, 2011 12:31 PM	Adam said the maintenance kit is on it's on order.	Add Attachment
Teresa Hutchinson	Apr 28, 2011 12:30 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Apr 28, 2011 12:30 PM	Angie asked about this again today.	Add Attachment
Adam Wehner	Apr 25, 2011 01:16 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Apr 25, 2011 01:16 PM	I have ordered a maintenance kit for this printer.	Add Attachment
Lacey Davis	Apr 25, 2011 12:13 PM	Task reassigned to Adam Wehner.	Add Attachment
Lacey Davis	Apr 25, 2011 12:13 PM	I took a Xerox maintenance kit over there and could not find where to put it, and then Josh told me that they don't take Xerox and that Adam is the one who puts in maintenance kits for the HP printers in the WUC lab.	Add Attachment
Katie Halvorson	Apr 25, 2011 11:49 AM	**This is an email** WUC Computer Lab	Add Attachment
Katie Halvorson	Apr 25, 2011 11:49 AM	**This is an email** Greetings, HP printer 2008 0293 is saying ¿replace maintenance kit¿.	Add Attachment