Service Request Ticket

Service Request Information

CONTACT	Name	Little, Stan	Date	Apr 25, 2011 05:36 PM
	Department	Center for Academic Innovation	Phone	88691
	Location		Email	littles@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070855 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	HNWV3G1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	HNWV3G1	Location
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Acrobat Pro v.6.0 from P0049796, Creative Suite Premium v1.3 from P0051548, FileMaker Pro 7.0 License from P0051548, Dreamweaver v8 from P0058699 moved to W#20090308 DEC2009, Viso Standard from P0062312transfered to STan Little W#20081164 12-2009, Peopleware(DEP Purchased see Stan Little)
	Wired NIC	00:1E:C9:7A:85:A2

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 29, 2011 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Apr 29, 2011 10:33 AM	remoted in and kicked off upgrade install	Add Attachment
Brian Berkley	Apr 29, 2011 08:47 AM	Task reassigned to Brian Berkley.	Add Attachment
Teresa Hutchinson	Apr 28, 2011 08:05 AM	**This is an outgoing email** Hi Stan! We were just emailing you regarding a service request that we have for you. (#42491) Install Office 2007 Pro Plus on this DEP Student Station(reception). Thanks for your patience and we will help with this as soon as possible. Have a good day! Thanks! Teresa	Add Attachment Public
Tricia Flaherty	Apr 25, 2011 05:36 PM	this station was purchased with 2007 but installed as 2003 please update to 2007 at Stan Little's request	Add Attachment