Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Winnie	Date	Apr 26, 2011 10:19 AM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071157 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Canon -ImageClass MF6540
	Serial No.	dkf11122	Location	PDR
	Model	mf6590	Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 03, 2011 10:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 03, 2011 10:53 AM	She didn't have the Canon software installed. I installed it for her and gave a her a short tutorial on how to use the scanner.	Add Attachment
Todor Todorov	May 03, 2011 10:52 AM	Task reassigned to Todor Todorov.	Add Attachment
Karisa Mueller	May 03, 2011 09:51 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Karisa Mueller	May 03, 2011 09:51 AM	She called saying that she really needs this to get fixed.	Add Attachment
Tyler Bell	Apr 29, 2011 09:27 AM	Task reassigned to Tyler Bell.	Add Attachment
Teresa Hutchinson	Apr 29, 2011 07:42 AM	**This is an outgoing email** Hi Winnie, Hope things are going well! We were just emailing you regarding a service request that we have for you. (#42498) Assistance using scanner component of printer hooked to your computer. Thanks for your patience and we will help with this as soon as possible. Have a nice weekend! Thanks! Teresa	Add Attachment Public
Karisa Mueller	Apr 26, 2011 10:19 AM	She doesn't know how to use the scanner on her printer (WOU#20071157) and would like assistance this week.	Add Attachment