Service Request Ticket - # 42499

Service Request Information

CONTACT Name Goulding, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2011 10:50 AM
Department VP Student Affairs Phone 88303
Location Email gouldinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB860814 Location PDR

Model 3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V Ink/Toner Refill

Wired NIC 00:00:AA:BD:5D:A9

TECHS Submitted by Karisa Mueller Contact kmueller08@wou.edu 88925
Primary Technician Contact ucsbanner@wou.edu 88926

Tracking

Entered by Date Memo
Banner Support
Email

Public
Entered by Date Memo
Christina Robb Apr 26, 2011 03:13 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Christina Robb Apr 26, 2011 03:13 PM 
The printer was stalled. OUS restarted it. He
printed out a test page and it worked fine.
 Add Attachment
Brian Berkley Apr 26, 2011 11:31 AM 
Task reassigned to Banner Support.
 Add Attachment
Karisa Mueller Apr 26, 2011 10:50 AM 
He is able to print normal documents without any
problems to the printer (W#20081179- Xerox Phaser)
but when he tries to print something off of Banner
it won't print.  It doesn't generate an error
message or anything, nothing happens.  He can
select a different department printer and
successfully print from Banner.  This started
happening yesterday.
Add Attachment