Service Request Ticket

Service Request Information

CONTACT	Name	Leadley, John	Date	Apr 26, 2011 11:24 AM
	Department	Business/Economics Division	Phone	88719
	Location		Email	leadlej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091434 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9J2G0M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	9J2G0M1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F2:9E
	Wireless NIC	00:23:14:8E:BA:64
	Bluetooth NIC	F0:7B:CB:A8:46:9F

TECHS	Submitted by	Brian Berkley	Contact	bberkley@wou.edu	88955
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 02, 2011 04:00 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 02, 2011 04:00 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 02, 2011 04:00 PM	John stopped by and picked it up. (Lance helped us find it.) :)	Add Attachment
Gabriel Thrash	Apr 29, 2011 02:46 PM	called and left vmail to see when he will be available so i can return the laptop.	Add Attachment
Karisa Mueller	Apr 28, 2011 01:12 PM	He is available until 3 today, and later if he needs to be. You can call him if today before 3 doesn't work out.	Add Attachment
Gabriel Thrash	Apr 27, 2011 01:15 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Brian Berkley	Apr 26, 2011 11:25 AM	Pick up the Business & Economics departmental laptop and ensure it has current software updates, Firefox, Adobe Reader, Flash Player, etc. and new Sophos 9.7	Add Attachment