Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Apr 26, 2011 11:31 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100131 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27CTMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:06:3C

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 27, 2011 10:41 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Apr 27, 2011 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Apr 27, 2011 10:41 AM	Changed monitor cables and this fixed the flashing.	Add Attachment
Karisa Mueller	Apr 26, 2011 11:31 AM	This is station # Ref33. The monitor has an error message that says "Input timing not supported please change to 1680x1050@60hz." When they try to change the settings, the screen does not hold long enough for them to do it, in other words, it flashes and blinks and then goes blank so they can't see what they are doing. The monitor is W#20100131.	Add Attachment