Service Request Ticket

Service Request Information

CONTACT	Name	Charlton, Deb	Date	Apr 26, 2011 01:41 PM
	Department	Graduate Studies	Phone	88597
	Location		Email	charltod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080582 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet P3005DN Printer #Q7815A#ABA
	Serial No.	n/a	Location	PDR
	Model	Q7815A	Hostname	ad-masters.wou.edu
	Notes	100-sheet multipurpose tray, 500 sheet input tray, duplexing printer Maintenance: fuser ASM 110V from P0076988 Sept 2010, maintenance fuser ASM 110V LJ P3005 on P0080311 5-2011; HP LJP3005 Maint Kit from P0092042 SR51717 SEPT2013, Feeders Paper trays & Assemblies #RM1-3716-000 from P0092144 SR51791 OCT2013,	Ink/Toner Refill
	Wired NIC	00:21:5A:7B:1A:E4

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	May 11, 2011 10:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 11, 2011 10:44 AM	The printer is up back in place and up and running.	Add Attachment
Todor Todorov	May 10, 2011 10:25 AM	Task reassigned to Adam Wehner.	Add Attachment
Todor Todorov	May 05, 2011 04:53 PM	I've asked Adam to put in an order for a new fuser	Add Attachment
Todor Todorov	May 05, 2011 10:57 AM	The printer is at the tech's area.	Add Attachment
Todor Todorov	May 02, 2011 04:40 PM	This printer needs a new fuser	Add Attachment
Todor Todorov	May 02, 2011 10:35 AM	I called her and scheduled for 2 pm today	Add Attachment
Teresa Hutchinson	May 02, 2011 09:34 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	May 02, 2011 09:34 AM	**This is an email** Hi Teresa: I phoned in a service request last week for our printer that's coming out with a big stripe. Any work on when someone might come look at it? Thanks, Deb -- Deb Charlton Graduate Office Western Oregon University 503-838-8597	Add Attachment
Nathan Higginbotham	Apr 27, 2011 02:58 PM	Task reassigned to Todor Todorov.	Add Attachment
Katie Halvorson	Apr 26, 2011 01:41 PM	She has examples to look at but she tried changing the cartridge but that hasn't fixed the problem. There has been some clicking noises but they seemed to go away when she changed the cartridge, still line on the paper when printing. WOU#20080582	Add Attachment