Service Request Ticket - # 42510

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 26, 2011 03:09 PM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060668[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Mini, 1.66GHz Intel Core Duo #Z0DM
Serial No. G87194ENW0C Location PDR 2023 Giveaway

CPU GMA 4500MHD integated


OS Unknown Software Microsoft Offce Pro Plus 2007 from P00

Wired NIC 00:16:CB:A9:83:DA


Wireless NIC 00:17:F2:53:76:AD

TECHS Submitted by Todor Todorov Contact todorovt@wou.edu 88925
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell Apr 29, 2011 01:04 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tyler Bell Apr 29, 2011 01:04 PM 
Task reassigned to Tyler Bell.
 Add Attachment
Todor Todorov Apr 28, 2011 05:03 PM 
Windows side has been extracted.
Yet to be done:
   remove the Windows image from the mac side, use
this: rm -r /System/Library/lab/Mod104XP.winclone

   -name, bind and update Windows side
   -hookup the mini in Mod104 (station 9)
 Add Attachment
Todor Todorov Apr 28, 2011 04:55 PM 
Task reassigned to UCS Tech.
 Add Attachment
Todor Todorov Apr 28, 2011 04:52 PM 
This needs to be done by Monday because they will
need it for a test.
 Add Attachment
Todor Todorov Apr 28, 2011 04:52 PM 
I took 20070314[Edit Inv] from Michael's stack to use in
place of the dead mini. It's partitioned and
imaged, but the Windows side still needs to be
extracted, updated, named and bound to the domain.
Add Attachment
Todor Todorov Apr 28, 2011 04:49 PM 
This mini has a failing hard drive (I attempted
reimaging twice and it failed both times with hard
drive write errors)
 Add Attachment
Tyler Bell Apr 27, 2011 12:03 PM 
Task reassigned to Tyler Bell.
 Add Attachment
Brian Berkley Apr 26, 2011 05:47 PM 
Priority changed from (2) High Priority to (1) Highest Priority.
 Add Attachment
Todor Todorov Apr 26, 2011 03:10 PM 
The mini is at the tech area
 Add Attachment
Todor Todorov Apr 26, 2011 03:09 PM 
This is a Mac mini from MOD 104 (station #9)

The windows side would not boot (missing/corrupted
system files).
The Mac side is slow and freezes shortly after
startup.
 Add Attachment