Service Request Ticket - # 42516

Service Request Information

CONTACT Name McDonnell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2011 09:31 AM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcdonnella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100777[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
Serial No. Z0JL0001C Location

CPU Intel Core i3(3.06GHz, 4MB L3)


OS Unknown Software Microsoft Office for Mac 2011 license from P0079398

Wired NIC 10:9A:DD:5E:A7:10


Wireless NIC 44:2A:60:DB:1C:6D


Bluetooth NIC 40:A6:D9:FB:80:8C

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 27, 2011 10:09 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 27, 2011 10:09 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 27, 2011 10:09 AM 
It was a me issue, i deleted her machine account
by accident while pruning AD of old machine accounts.
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Teresa Hutchinson Apr 27, 2011 09:33 AM 
Nathan Sauer is checking to make sure power isn't 
the issue.
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Teresa Hutchinson Apr 27, 2011 09:31 AM 
Her login won't work in her office.  Started 
happening yesterday.  She is using a Mac and when 
logging it shakes the curser and then removes the 
login.
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