Service Request Ticket

Service Request Information

CONTACT	Name	Bruce, Eric	Date	Apr 27, 2011 11:16 AM
	Department	College of Education	Phone	88075
	Location		Email	brucee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090488 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	QP9420420TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:E3:45:C2
	Wireless NIC	00:26:08:F0:C9:EF
	Bluetooth NIC	00:26:4A:9D:73:A0

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 27, 2011 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Apr 27, 2011 01:50 PM	His machine account was removed accidentally. It was named a 2004 account. Updated sophos as well.	Add Attachment
Nathan Higginbotham	Apr 27, 2011 12:55 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nicole Crane	Apr 27, 2011 11:18 AM	He has class 1-2 and 3:30-5. Ed office has a key to get into it.	Add Attachment
Nicole Crane	Apr 27, 2011 11:16 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Nicole Crane	Apr 27, 2011 11:16 AM	It just started today.	Add Attachment
Nicole Crane	Apr 27, 2011 11:16 AM	His computer isn't letting him into his computer in his office. It has a box that he should put his password and username in and it just shakes. He turned it off and back on again.	Add Attachment