Service Request Ticket - # 42521

Service Request Information

CONTACT Name Schmidt, Katherine   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2011 11:24 AM
Department Writing Center Phone 88234
Location Email schmidtk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090485[Edit Inv] (opens in a new window) Bldg/Room HWC
Service Tag Description Apple MacBook Pro, 13-inch, aluminum #Z0GK
Serial No. SW894318766H Location Head Coach

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software Microsoft Office MAC 2008 from P0072655,TRANSFERED TO KATHERINE'S new laptop JULY2013: Adobe Photoshop Extended CS4 Mac from P0074268

Wired NIC 64:B9:E8:BF:83:78


Wireless NIC 00:26:BB:16:80:56


Bluetooth NIC 60:FB:42:76:F9:B7

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 29, 2011 09:11 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 29, 2011 09:11 AM 
She says problem is resolved.
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Brian Berkley Apr 29, 2011 09:10 AM 
Task reassigned to Brian Berkley.
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Nicole Crane Apr 27, 2011 11:24 AM 
She uses thunderbird on her computer to check 
email. She tried to move an email into a folder 
and now it will no longer let anything in or out 
of her email. It is acting like it is loading 
something but it has been doing that for 24 
hours. When she tried to open anything it comes 
up with an error box. 
She tried to shut down the computer and it did 
the same thing.
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