Service Request Ticket - # 42529

Service Request Information

CONTACT Name Jackson, Trever   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2011 08:47 AM
Department Campus Public Safety Phone 88481
Location Email jacksont@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091005[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4VCBRL1 Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 4VCBRL1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819

Wired NIC B8:AC:6F:7D:2F:AA

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 29, 2011 10:18 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 29, 2011 10:18 AM 
wasnt working in real player, worked in other
players, installed k-lite codec pack
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Brian Berkley Apr 29, 2011 08:45 AM 
Task reassigned to Brian Berkley.
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Teresa Hutchinson Apr 28, 2011 02:18 PM 
Trever stopped by and said Officer Keith Carlton 
can help to explaining the problem.
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Nicole Crane Apr 28, 2011 08:47 AM 
They are trying to play a dvd on their computer, 
but when they put the dvd in it won't play any 
sound. The volume is up and it will play sound 
from online but not the dvd. Everything is 
plugged in and turned on.
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