Service Request Ticket - # 42548

Service Request Information

CONTACT Name Lab Attendant, APSC   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2011 03:26 PM
Department University Computing Solutions Phone 88069
Location Email printerpaper@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080306[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
Serial No. G883440VXYL Location PDR 2023 Giveaway

CPU One 2.8GHz Quad-Core Intel Xeon


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office 2008 for MAC from P0067422, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844

Wired NIC 00:1F:5B:3A:79:08


Bluetooth NIC 00:22:41:3D:E9:9F

TECHS Submitted by Ashley Sutton Contact asutton09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash May 10, 2011 10:46 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 10, 2011 10:46 AM 
Task reassigned to Gabriel Thrash.
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Gabriel Thrash May 10, 2011 10:46 AM 
returned the computer to the lab.
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Brian Berkley May 10, 2011 09:53 AM 
Task reassigned to UCS Tech.
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Brian Berkley May 10, 2011 09:53 AM 
Picked up from Mac store, needs redeployed to CH311
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Brian Berkley May 09, 2011 01:33 PM 
Repair Details for SRO#1193216

    5/4/2011: Your Mac Pro (Early 2008) was
checked in at our Corvallis location.
    5/5/2011: Your system was dropped off from
Service Center transport.
    5/6/2011: Diagnosis was performed by our
technician.
    5/6/2011: We ordered parts for your system
from the manufacturer.
    5/9/2011: We received parts for your system.
    5/9/2011: Work was completed on your system.
    Your equipment is being transported from our
Service Center.
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Brian Berkley May 04, 2011 01:45 PM 
MacStore SRO # 1193216
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Brian Berkley May 02, 2011 01:12 PM 
taking to Mac store on Wednesday
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Brian Berkley May 02, 2011 08:43 AM 
Task reassigned to Brian Berkley.
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Brian Berkley May 02, 2011 08:28 AM 
bad video card or something else, taking to mac
store today
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Gabriel Thrash Apr 29, 2011 04:21 PM 
computer is in the tech area on the desk.
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Brian Berkley Apr 29, 2011 02:47 PM 
This system appears to have a bad video card, it
should get picked up and tested on Monday.
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Brian Berkley Apr 29, 2011 08:43 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Ashley Sutton Apr 28, 2011 03:26 PM 
Computer #20080306[Edit Inv] turns on but does not show on
the monitor; the screen remains black. They seem
to be connected by the cords, so there must be
something I am missing.
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