Service Request Ticket

Service Request Information

CONTACT	Name	Burrus, Alyssa	Date	Apr 29, 2011 08:41 AM
	Department	Admissions Office	Phone	88602
	Location		Email	burrusa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100845 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4510/DT Mono Laser Printer
	Serial No.	ART381465	Location	PDR
	Model	4510/DT	Hostname	nancydrew.wou.edu
	Notes	45ppm, network ready, multiple users w/ heavy usage, two 550 sheet main trays and a 150 sheet by-pass tray, automatic duplex capabilities, MAINT: Xerox kit #108R00717B from P0088261 JAN2013 SR48968, Xerox Phaser 4510 Maint Kit 110V #108R00717 from P0095795 OCT2014 SR? IP:140.211.117.25	Ink/Toner Refill
	Wired NIC	00:00:AA:E3:45:62

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 29, 2011 10:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 29, 2011 10:18 AM	I called her this morning and got them all squared away with the tray settings.	Add Attachment
Brian Berkley	Apr 29, 2011 08:46 AM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Apr 29, 2011 08:41 AM	when printing from banner the printer is printing from the wrong tray. the printer was delivered thursday 4/28/2011. she would like to have someone come a take a look at the printer so that it prints from the correct tray. APSC 408 88602 burrusa burrusa@wou.edu	Add Attachment