Service Request Ticket - # 42558

Service Request Information

CONTACT Name Helpdesk, Helpdesk   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2011 09:29 AM
Department Phone 88925
Location Email ucshelpdesk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 780 Ultra SFF,Intel Core 2 Duo E8400
Serial No. D7NKMM1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 from P0076388, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC B8:AC:6F:A9:AF:59

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Apr 29, 2011 02:47 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Apr 29, 2011 02:47 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Apr 29, 2011 02:47 PM 
hit f8 at boot, selected last known good
configuration and its working fine
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Brian Berkley Apr 29, 2011 09:33 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson Apr 29, 2011 09:29 AM 
the computer that is over it ITC 003 is not
working properly. Elden Hardenbrook reports that
the computer will not display his web page. Also
the moutse is not working. He has restarted the
computer and this has not taken care of the issue.
He believes that the computer needs to be re-imaged.
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