Service Request Ticket

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Service Request Information

CONTACT	Name	Guthrie, Marshall	Date	Apr 29, 2011 10:43 AM
	Department	Student Enrichment Program	Phone	88168
	Location		Email	guthriem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071249 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	4GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:C1:2A

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jun 20, 2011 10:15 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Nathan Higginbotham	Jun 20, 2011 09:57 AM	I changed some settings on the network card. It was set to 10mb and full duplex which lead to very slow speeds. After changing it to auto detect it made the network connection faster.	Add Attachment
Nathan Higginbotham	Jun 20, 2011 09:07 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Robert Balsley	Jun 17, 2011 12:11 PM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	Jun 17, 2011 12:10 PM	- Network issues are still occurring for Marshall. - Need to test the port with another system to eliminate the computer or jack as the issue.	Add Attachment
Joshua Johnson	Jun 17, 2011 08:35 AM	marshal changed out the network cable and changed his network connection and installed the dell drivers. The computer is still acting slow. He is thinking that it is now the computer itself.	Add Attachment
Joshua Johnson	Jun 16, 2011 04:33 PM	Marshal called and stated that the network speed for his computer is slow and the it is taking a long time for the WOU home page to open on his computer. Marshal also stated that the computer was working fine when it was in our office. This is making him think that there is something going on with his network connection in his office.	Add Attachment
Robert Balsley	Jun 16, 2011 11:32 AM	- Computer finished reimaging. - Updated OS and software. - Delivered computer back to Marshall's office. - Downloading video software for the dual monitor setup. The network is not working well, only getting download rates of 32kps. It will take about 30 min to finish downloading the driver package.	Add Attachment
Robert Balsley	Jun 16, 2011 09:35 AM	Task reassigned to Robert Balsley.	Add Attachment
Robert Balsley	Jun 15, 2011 12:09 PM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	Jun 15, 2011 12:09 PM	- Backed up data. - Computer is reimaging.	Add Attachment
Robert Balsley	Jun 14, 2011 08:57 AM	Task reassigned to Robert Balsley.	Add Attachment
Robert Balsley	Jun 14, 2011 08:57 AM	Called Marshall to see if today was a good time to reimage his computer. He said that he would be out of the office tomorrow so we could pick up his computer tomorrow and reimage it then.	Add Attachment
Brian Berkley	Jun 14, 2011 08:30 AM	Priority changed from (4) Moderate Priority to (1) Highest Priority.	Add Attachment
Gabriel Thrash	Jun 09, 2011 08:35 AM	Task reassigned to UCS Tech.	Add Attachment
Tyler Bell	Jun 08, 2011 12:25 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Tyler Bell	May 20, 2011 10:51 AM	Task reassigned to Tyler Bell.	Add Attachment
Brian Berkley	May 04, 2011 04:54 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brian Berkley	May 04, 2011 04:54 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Teresa Hutchinson	May 02, 2011 09:01 AM	**This is an email** Thank you Theresa, As I mentioned in my previous email, I'd like to schedule a time to have a clean re-install done of the computer operating system. I would like to schedule this for the week of June 13th. The Service Tag is 20071249. Thanks, Marshall Marshall Guthrie Educational Advisor - Student Enrichment Program Western Oregon University 503.838.8168	Add Attachment
Teresa Hutchinson	May 02, 2011 08:54 AM	**This is an outgoing email** Hi Marshall, We were just emailing you regarding a service request that we have for you. (#42560) Computer freezing and requiring a hard restart. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Joshua Johnson	Apr 29, 2011 10:43 AM	**This is an email** I¿ve been having problems with my computer freezing and requiring a hard restart about 4-5 times per day. I¿d like to schedule a time to have a clean re-install done of the computer operating system. I would like to schedule this for the week of June 13th. The Service Tag is 20071249. Thanks, Marshall Marshall Guthrie Educational Advisor ¿ Student Enrichment Program Western Oregon University 503.838.8168 If you'd like to schedule an appointment with me, you can see my schedule at http://www.marshallguthrie.com If you're interested in free cloud-based tools to increase productivity, I recommend Google Docs and Dropbox: http://db.tt/cLKd0WQ	Add Attachment