Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Cathy	Date	May 02, 2011 08:06 AM
	Department	The Research Institute	Phone	5413460593
	Location		Email	thomasc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091534 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Apple MacBook Pro, 15-inch, aluminum #Z0J6
	Serial No.	W80240XVAGZ	Location	Cathy Thomas
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office 2008 for MAC from P0075469, Adobe Design Std CS5.5 MAC from P0072550, Filemaker Pro license on Maint(current v12) from P0080905. SPSS Statistics v.20 Std Auth user from P0084830 renewed on P0097583(expires MAY2016),
	Wired NIC	C4:2C:03:0C:9C:02
	Wireless NIC	90:27:E4:F1:AA:61
	Bluetooth NIC	90:27:E4:F1:9A:48

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Berkley	May 06, 2011 12:13 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Berkley	May 06, 2011 12:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 06, 2011 12:13 PM	Bill increased it to 25GB	Add Attachment
Brian Witt	May 02, 2011 12:58 PM	I emailed Bill with a quota-limit increase, as Cathy says there are no duplicates	Add Attachment
Brian Berkley	May 02, 2011 08:27 AM	Task reassigned to Network Support.	Add Attachment
Joshua Johnson	May 02, 2011 08:08 AM	The emails that she has are not duplicates. She has tried to delete the emails but they come back to her box ofter she has deleted them. When people send her emails they do not come through. They get a auto reply that says that she has reacher her quota and it will not let her emails go through.	Add Attachment
Joshua Johnson	May 02, 2011 08:06 AM	Cathy Thomas has done the google mail transfer and now she has 59741 emails in her all main box and she is not able to get her other emails that have been sent to her.	Add Attachment