Service Request Ticket

Service Request Information

CONTACT	Name	Dukes, Gary	Date	May 02, 2011 08:42 AM
	Department	VP Student Affairs	Phone	88221
	Location		Email	dukesg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080598 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	DF23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642
	Wired NIC	00:21:70:48:B5:F4

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 03, 2011 01:21 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 03, 2011 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	May 02, 2011 08:48 AM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	May 02, 2011 08:48 AM	the computer is now working and he is able to access his mail.	Add Attachment
Joshua Johnson	May 02, 2011 08:42 AM	Gary dukes is getting internal sever error when trying to access his google mail. He is not able to access his email. He is logign into his portal to get to his mail. 88221 or 88547 dukesg@wou.edu	Add Attachment