Service Request Ticket - # 42573

Service Request Information

CONTACT Name Perkins, Portia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2011 09:00 AM
Department Computer Science Division Phone 88480
Location Email perkinp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070545[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. bz8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260 installed as Office Pro 2003

Wired NIC 00:1A:A0:7B:9A:D4

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley May 02, 2011 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley May 02, 2011 02:35 PM 
cleaned
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Nathan Higginbotham May 02, 2011 10:45 AM 
Task reassigned to Brian Berkley.
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Nathan Higginbotham May 02, 2011 09:58 AM 
Task reassigned to Nathan Higginbotham.
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Brian Berkley May 02, 2011 09:43 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Joshua Johnson May 02, 2011 09:00 AM 
Portia is getting a message saying that xp
antivirus 2011 has detected a virus on her
computer and that her computer has been infected.
it is saying that it has found 34 infections on
her computer and that it may be sending
information over her internet connection. she is
not sure on what to do with the computer. she does
not want to work with the computer for fear that
the computer is infected.
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