Service Request Ticket - # 42574

Service Request Information

CONTACT Name Saindon, Brad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2011 09:30 AM
Department Health & Exercise Science Phone 88384
Location Email saindonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20091375[Edit Inv] (opens in a new window) Bldg/Room PP
Service Tag Description Dell Professional P2210 22-inch Flat Panel Monitor
Serial No. CN0U828K74445057195S Location HVAC Shop
TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact tbell09@wou.edu 88925

Tracking

Entered by Date Memo
Tyler Bell
Email

Public
Entered by Date Memo
Tyler Bell May 02, 2011 11:58 AM 
Status changed from (1) Pending to (5) Completed
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Tyler Bell May 02, 2011 11:58 AM 
Removed 7 viruses and installed Sophos.
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Tyler Bell May 02, 2011 10:05 AM 
Task reassigned to Tyler Bell.
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Brian Berkley May 02, 2011 09:42 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joshua Johnson May 02, 2011 09:30 AM 
There is a virus that is on brads computer. There
is a screen that is popping up wanting him to buy
XP home security 2011. when he closes it there is
a shield that is in the bottom right. he is not
able to close this. he thinks that sophos is not
on there because it was conflicting with a video
eddiitng software .

88384 
NPE 211
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