Service Request Ticket

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Service Request Information

CONTACT	Name	Ganson, Nancy	Date	May 02, 2011 10:48 AM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20041053 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP Printer - TRI Purchased - TRI # 87331006
	Serial No.	USCB01590	Location	PDR
	Model	C4087A	Hostname
	Notes		Ink/Toner Refill

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Tracking

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 17, 2011 02:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 17, 2011 02:33 PM	Installed the new jet direct. It's working now	Add Attachment
Todor Todorov	May 17, 2011 02:32 PM	Task reassigned to Todor Todorov.	Add Attachment
Teresa Hutchinson	May 17, 2011 10:14 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Teresa Hutchinson	May 17, 2011 10:14 AM	Part has arrived! Giving it to Adam right now.	Add Attachment
Michael Ellis	May 16, 2011 01:10 PM	Task reassigned to Adam Wehner.	Add Attachment
Teresa Hutchinson	May 13, 2011 12:19 PM	**This is an email** Teresa, I am out of the office all next week¿please call Cindi Mafit (8-8792) with any questions or if there are any further delays. Room 203 will be open at all times, so please send the tech right over with the part when it arrives. I appreciate you taking care of this situation for us. Nancy	Add Attachment
Teresa Hutchinson	May 13, 2011 09:44 AM	Joanie got tracking, part should be here next Tuesday.	Add Attachment
Teresa Hutchinson	May 10, 2011 03:46 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	May 10, 2011 03:46 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	May 10, 2011 03:46 PM	I don't have a part #, Todor or Adam?	Add Attachment
Teresa Hutchinson	May 10, 2011 09:19 AM	I put in a purchase request to get this on it's way, it's #5662.	Add Attachment
Todor Todorov	May 03, 2011 04:42 PM	Joanie is ordering a Jetdirect print server	Add Attachment
Todor Todorov	May 03, 2011 04:40 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Todor Todorov	May 02, 2011 04:37 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	May 02, 2011 04:37 PM	I think I narrowed down the problem to the Jetdirect card.	Add Attachment
Karisa Mueller	May 02, 2011 03:48 PM	She called back again and really would like this looked at today. There are 30 people that print to this printer.	Add Attachment
Katie Halvorson	May 02, 2011 10:49 AM	Every time she unplugs it, it will print one thing and then go back to the error message on the printer's screen.	Add Attachment
Katie Halvorson	May 02, 2011 10:48 AM	She unplugged the network cable and it started working again after a jam and now there is a printer error on the printer's screen. Error reads: 79.00FE Printer error Network name: TRILJ8000 WOU# 20041053	Add Attachment