Service Request Ticket

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Service Request Information

CONTACT	Name	Brownbridge, Robert	Date	May 02, 2011 11:23 AM
	Department	Deaf Studies and Professional Studies	Phone	88961
	Location		Email	brownbr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091130 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo #Z0J7
	Serial No.	W8019UWXATM	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office for Mac 2008 from P0075003, Telestream - ScreenFlow 2 from VISA2009001563
	Wired NIC	58:B0:35:FE:25:AF
	Wireless NIC	F8:1E:DF:EE:69:67
	Bluetooth NIC	58:B0:35:94:FF:F7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Brian Berkley	May 18, 2011 04:29 PM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	May 18, 2011 04:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	May 18, 2011 04:29 PM	missing #2 for install	Add Attachment
Brian Berkley	May 18, 2011 08:22 AM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	May 02, 2011 12:07 PM	**This is an email** Email from Kimber Townsend: I keep the cart near my desk in the front office, and I have the key. I don't see any pending reservations at this time....but the techs can call me to double check before they head over, once the wheel is fixed, that is. Then they can just take the cart back your direction if they want...? I only remember the request being for the SPED Edition - no the Admin Edition, so let me double check on that installation. Be right back at 'cha...	Add Attachment
Tricia Flaherty	May 02, 2011 11:28 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 02, 2011 11:27 AM	if he as additional locations he would like to have the extra 3 license of SPED edition please record there W#s in the excel file as well	Add Attachment
Tricia Flaherty	May 02, 2011 11:23 AM	This software will need to be installed on the APPLE laptop cart in College of Education as soon as possible. Contact Kimber Townsend or Bob Brownbridge for location of the cart(FYI it has a flat tire). on the t: drive is an excel file with individual license keys for authorizing the individual installations of eCove(we will need to record the W# for each install) the Excel file and installers for both Admin edition and SPED edition can be found at T:\eCOVE	Add Attachment