Service Request Ticket

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Service Request Information

CONTACT	Name	Saxowsky, Denvy	Date	May 02, 2011 04:07 PM
	Department	College of Education	Phone	88760
	Location		Email	saxowsd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100060 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	W8032346DNM	Location	PDR 2023 Giveaway
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	Unknown	Software	Apple Final Cut Express ordered with systems S# LISTED ON T DRIVE, Microsoft Office for Mac 2008 from P0076561, Adobe Master Coll. CS5 MAC P007684, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	C4:2C:03:2B:D7:FD
	Wireless NIC	D8:30:62:64:F8:B6
	Bluetooth NIC	D8:A2:5E:89:6C:3E

TECHS	Submitted by	Karisa Mueller	Contact	kmueller08@wou.edu	88925
	Primary Technician		Contact	tbell09@wou.edu	88925

Tracking

Entered by	Date	Memo
Tyler Bell			Email Public
Entered by	Date	Memo
Tyler Bell	May 13, 2011 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tyler Bell	May 13, 2011 10:27 AM	Task reassigned to Tyler Bell.	Add Attachment
Robert Balsley	May 13, 2011 10:04 AM	Correction, Sophos needs to be installed on the Mac.	Add Attachment
Robert Balsley	May 13, 2011 10:03 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	May 13, 2011 10:02 AM	Re-imaged system, Updated all pertinent software, bound the system to the domain. Logged into the computer with network account to verify the system is bound properly. System is ready to be placed back into ITC 001.	Add Attachment
Robert Balsley	May 13, 2011 08:40 AM	Task reassigned to Robert Balsley.	Add Attachment
Brian Berkley	May 13, 2011 08:34 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	May 13, 2011 08:34 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	May 13, 2011 08:34 AM	picked up from Mac Store, Richard is showing Robert how to image it	Add Attachment
Brian Berkley	May 10, 2011 09:53 AM	Dropped off at Mac store Monday, May 9, 2011	Add Attachment
Brian Berkley	May 09, 2011 12:57 PM	Taking to Mac store today	Add Attachment
Nathan Higginbotham	May 09, 2011 12:56 PM	Will not boot from cd. Takes forever to load into system. Cleared the Vram. It needs to be taken to a mac store.	Add Attachment
Nathan Higginbotham	May 09, 2011 12:55 PM	Task reassigned to Brian Berkley.	Add Attachment
Samantha Brubaker	May 09, 2011 12:54 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	May 09, 2011 10:49 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Nathan Higginbotham	May 09, 2011 10:49 AM	Not sure what is going on with this machine. I think it needs the mac geniuses to look at it. They have the answers to life eternal.	Add Attachment
Nathan Higginbotham	May 06, 2011 01:51 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Teresa Hutchinson	May 05, 2011 07:20 AM	**This is an outgoing email** Hi Denvy, We were just emailing you regarding a service request that we have for you. (#42591) iMac at station #2 in ITC 001 is operating painfully slowly. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Karisa Mueller	May 02, 2011 04:07 PM	In ITC 001, Station #2 20100060: this iMac is running really slowly. It takes 3 minutes to boot up.	Add Attachment