Service Request Ticket

Service Request Information

CONTACT	Name	Bergeland, Melissa	Date	May 03, 2011 03:17 PM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	ineckm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100684 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW84CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.
	Wired NIC	BC:30:5B:D3:37:A2

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 06, 2011 01:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 06, 2011 01:37 PM	Was able to get them working now.	Add Attachment
Nathan Higginbotham	May 06, 2011 10:20 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Robert Balsley	May 06, 2011 09:49 AM	Task reassigned to UCS Tech.	Add Attachment
Robert Balsley	May 06, 2011 08:27 AM	Task reassigned to Robert Balsley.	Add Attachment
Brian Berkley	May 06, 2011 07:32 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Joshua Johnson	May 03, 2011 03:17 PM	There are 6 USB ports that she has access to and none of them are working. Adam has taken a look at the computer when he was over in HWC and he think that it may be the motherboard on the computer. 88860 ineckm@wou.edu HW 108	Add Attachment