Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	May 04, 2011 01:41 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050232 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Power Mac G5 Dual 2.3GHz #ZOBL
	Serial No.	G8529CNZRTZ	Location	PDR
	CPU	G5 Dual 2.3GHz
	OS	Unknown	Software	Upgrade to MAC OS X 10.5.6 leopard on P0071707, QLab Pro Bundle(version2.3) MAC from P0075736
	Wired NIC	00:11:24:38:8E:2E

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	May 06, 2011 01:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	May 06, 2011 11:37 AM	was able to save the machine with a repair disk so far.	Add Attachment
Nathan Higginbotham	May 04, 2011 03:55 PM	Being analyzed on the desk by the server.	Add Attachment
Nathan Higginbotham	May 04, 2011 02:06 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Brian Berkley	May 04, 2011 01:45 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	May 04, 2011 01:41 PM	The station( a G5 hand me down, Exempt from GFA replacement)that they use for sound during productions is suffering some kind of hardware failure. May be Hard drive issue. It is currently in Lenore's Office in Rice Auditorium. They would appreciate if we could troubleshoot the desktop as soon as possible as they need to have it running before end of May performances. If it is the hard drive I have a spare we can do a swp out with while they purchase a new one so come see me if that is the case. If it is other issues please let me know so I can give them a cost estimate for repair or bad news that it is dead and gone.	Add Attachment