Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	May 04, 2011 04:37 PM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080338 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	18FG5H1	Description	Dell OptiPlex 755 2.66GHz, 6M, VT, 1333MHz, FSB
	Serial No.	18FG5H1	Location	007
	CPU	Intel Core 2 Duo E8200(2.66GHz,6M,VT,1333MHzFSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro,Roxio Creator DE v9, and Cyberlink PowerDVD v8, Office Pro Plus 2007 from P0067422, Logger Pro 3 from P0070292. Stella 9.1.3 from P0071975.
	Wired NIC	00:21:70:2F:B3:DE

TECHS	Submitted by	Jackie Digmann	Contact	jdigmann07@wou.edu	88925
	Primary Technician		Contact	todorovt@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	May 05, 2011 03:36 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	May 05, 2011 03:36 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	May 05, 2011 03:36 PM	I ran checkdisk, restarted it and did a sweep with ccleaner. It seems to be ok.	Add Attachment
Brian Berkley	May 04, 2011 04:46 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Jackie Digmann	May 04, 2011 04:38 PM	tomorrow there are labs going on during the day, but a tech is welcome to come in during those lab times to take a look at the computer.	Add Attachment
Jackie Digmann	May 04, 2011 04:37 PM	The computer showed a blue screen saying it is stuck in an infinite loop, and she thinks the harddrive may have crashed. NS 123 contact at 88877.	Add Attachment