Service Request Ticket - # 42621

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2011 07:39 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090473[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV504442 Location

Model 8860/DN Hostname mod104.wou.edu
Notes RMA repalced by Cascade 5-2011 140.211.118.119 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:D6:4A:F3

TECHS Submitted by Katelyn Matthai Contact kmatthai06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 23, 2011 01:38 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 23, 2011 01:38 PM 
This printer went into the shop.  It is a new
printer now.
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Brian Berkley May 16, 2011 10:03 AM 
Task reassigned to Adam Wehner.
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Brian Berkley May 16, 2011 10:03 AM 
This printer is in the shop
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Nicole Crane May 11, 2011 10:46 AM 
They can not longer print anything. It jams 
before it feeds the paper.
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